My cloud ex2 ultra setup not working

Purchased yesterday and despite following the setup instructions I keep getting redirected to a page that apparently doesn’t exist before completing any setup. Tried the WD online chat but can’t access any agents (I’m in Australia). Help please!

Hi @BAM87,

Please refer below link to know installation process of My Could Ex2 ultra:


Just wondering if you you were able to figure this out. I’m having the same problem.

I found this thread: Trouble setting up My Cloud EX2 Ultra which is almost identical to my issue. Not sure if this was your problem as you?



I appreciate that you have performed the troubleshooting steps.

Please contact WD Technical Support about this for assistance and troubleshooting:

Just disable your adblocker and the WD pages will appear fine.
Quite a surprise nobody mentioned this simple thing.