Purchased yesterday and despite following the setup instructions I keep getting redirected to a page that apparently doesn’t exist before completing any setup. Tried the WD online chat but can’t access any agents (I’m in Australia). Help please!
Hi @BAM87,
Please refer below link to know installation process of My Could Ex2 ultra:
https://support-en.wd.com/app/answers/detail/a_id/16356/
Hello
Just wondering if you you were able to figure this out. I’m having the same problem.
I found this thread: Trouble setting up My Cloud EX2 Ultra which is almost identical to my issue. Not sure if this was your problem as you?
Thanks
Hi,
I appreciate that you have performed the troubleshooting steps.
Please contact WD Technical Support about this for assistance and troubleshooting:
https://support-en.wd.com/app/utils/login_form
Just disable your adblocker and the WD pages will appear fine.
Quite a surprise nobody mentioned this simple thing.
