My cloud ex2 ultra setup not working

Purchased yesterday and despite following the setup instructions I keep getting redirected to a page that apparently doesn’t exist before completing any setup. Tried the WD online chat but can’t access any agents (I’m in Australia). Help please!

Hi @BAM87,

Please refer below link to know installation process of My Could Ex2 ultra:
https://support-en.wd.com/app/answers/detail/a_id/16356/