My Cloud EX2 Ultra collapsing, nothing seems to be working properly

[sktn77a]

Sorry, can’t help you there. What does the online manual say (the reset information is there, too) and the second video, below:

Western Digital My Cloud OS 5 Support Videos

Hi Everyone, Please see another reference for support: our very own How-To Videos! Hopefully this will be any easy step-by-step tutorial to supplement your troubleshooting needs. We’d love to hear any feedback for future support videos. Stay tuned for more upcoming videos! My Cloud OS 5 See other product categories for related product videos. NEWEST VIDEOS: Device Offline: How to troubleshoot My Cloud OS 5 device offline message | Part 3 [Device Offline: How to troubleshoot My Cloud O…