My Cloud Duo Is not accesible or shows offline?

[kscardin]

I see history of this in the past but nothing recent what is going on?

[kscardin]

I can’t access my MyCloud Duo. what is going on it says offline.

[KTsai2022]

I have WD Cloud Home that had same problem, offline and not access it. Check on file explorer that no show icon for this cloud drive. Request report it

[SkiRay]

@KTsai2022

ave WD Cloud Home that had same problem, offline and not access it. Check on file explorer that no show icon for this cloud drive. Request report i

Same here… It just showed as offline -
My report here:

My Cloud indicates offline - Nighthawk router can see the device -

Hello All, Last night I noticed my My Cloud NAS showed offline. I don’t know this is, and I have spent all day trying to fix this problem. It is beyond frustrating. My nighthawk router can see the mac address of the device and is giving it an IP address. I have enabled UPnP - no devices are showing though in that area I read that you can port forward to TCP 443 though the issue is that there is no TCP option, HTTP, FTP, Telnet, VPN etc; no TCP and be listed. I have all IPs as DHCP the enti…

[Neisi]

If you get close to the My Cloud do you hear noises?

Maybe was an update, they take so much time, for me with 1 TB on Raid1 was almost 2 days with no access

[Chris.M]

Hello,

We recommend you kindly refer to te following KBA article : Why Does My Hard Drive Make Noise?