[quote=“rymathy, post:5, topic:162430, full:true”]
I have been having the same issue. We just received a new router from att and our service was updated. [/quote]
There is a known problem with AT&T Uverse routers and the My Cloud. There are multiple threads on the Uverse issue. The workaround solution is to use a switch or hub in between the My Cloud and the AT&T router.
Some past threads on the Uverse issue:
https://community.wd.com/t/cant-connect-my-cloud-using-att-uverse-1gig-fiber-service/140412
https://community.wd.com/t/help-setting-up-mycloud/154716
https://community.wd.com/t/mycloud-isnt-recognized-on-new-router/96491
