Hello,
Recently I bought a new router for the house (the same brand as the previous one, Asus). However when I connect my WD MyCloud to it, the router doesn’t detect the MyCloud.
Initially the Mycloud was on Static IP with an IP I set it (for clarification it is within the accepted IP range of both routers). I connected it to the new router but it doesn’t want to detect it. I then used my old router to connect my desktop and MyCloud, was able to connect like normal again. I also changed the network setting of the MyCloud to DHCP in case the static IP was causing the issue. That did not work either.
I also tried using the WD Discovery program in order to detect it and it wasn’t able to. In addition, the Admin page of the new router also wasn’t able to recognize the router whereas it was visible whenever I connect it to the new router.
A few things I know:
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The local IP and Subnet Mask of both routers are the same.
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On first attempt to connect the new router, the MyCloud had a static IP that I used with the old router. Trying to connect to this IP via a browser doesn’t work despite it being unassigned.
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Currently the router is on DHCP after I reconfigured so it should be trying to get itself a new IP address from the new router and there are plenty available. But the Admin page of the new router doesn’t even recognize it regardless of whether it was configured with a static IP or DHCP.
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It seems to work on the old router when I connect it back (with normal file access and all) but it doesn’t want to connect to the new router. Thus, the Ethernet cable connecting the MyCloud and the new router shouldn’t be an issue.
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Whenever I reconnect the MyCloud to the new router, the MyCloud’s LED blinks white for awhile before it turns blue. This is normal whenever I on it again or reconnect it to something. What is weird here is that it turned “blue” at all which usually means that it found and recognize the network. So it seems that the MyCloud seemed to have recognize the new router…but the new router doesn’t recognize the MyCloud.
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Turning it off and on again doesn’t work. I’ve also slept on it and left it connected to the new router network for around 8 hours, in case it gets recognized but no dice.
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Internet on the new router is working fine as is the connection to my desktop. and other devices.
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Both routers use the same SSID and password. Not sure whether it’s relevent but just mentioning it anyway. Router is connected to MyCloud via Ethernet.
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My desktop runs Windows 8.1 but since this issue seems to be network wide I don’t think it’s relevent.
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Both old and new routers are Asus and use the same UI interface on the Admin page so it would be easy to compare and contrast the settings if needed.
This problem is a bit worrying since I’ve spent quite a bit of money in the new router and my MyCloud is pretty important to me.
Any help and advice would be appreciated. I’m really hoping to find a solution. Thanks.