My book live never sleeps

I have a MBL 3T with the updated firmware and I have the same issue, it does not sleep.

The week is overā€¦

Was your timer set to Friday? :slight_smile:

We have one issue identified. Will go into test next week, with another week or two in test before release.

WD should provide a way for customer either roll back the firmware to previous version or re-install the older version of ftimware,

What do we do in the mean time to prevent damage and over use of the driveĀ  if it will not sleep. I have disabled both the Tonky server and remote access and it still does not sleep. I need the drive online for schedule automatic activity. I open a call to tech support and the issues was seen, even after a reset of the drive and waiting 30+ mins with no activity and a 10min sleep specified it wil not sleep , i hadĀ  tech support on the phone.

Thank you

My 3TB MBL has 1.05.07 firmware and has no sleep problem.Ā  I normally do not update unless I know the newer version fixing problems I have.Ā  Newer does not mean better.

Hi !

Thanx for helping us WDTony.

Have the same problem after the last actualization and (WD2go) the hard drive never sleepsā€¦ and is like making defrag/indexing all the time. The hard drive is making this for more tha 6 daysā€¦

Hard Drive info: My book live 2Tb version

last firmware from 16 august i think and WD2Go

80.000 Photos, maybe moreā€¦ 500Gb

More than 1Tb in Avi/mov files

I triyed to unpulg the RJ45ā€¦ and still the same think (working all time)

Try to make a reset (on the back) same think, still working.

Unplug the power, let them rest for 5 min, plug it in again and still working.

Before the update if a copy some files (Avis/fotos), the transfer was good 40 MB~60MBā€¦

The hard drive go to sleep and everything was ok.

Now after the las firmware update and WD2Go the transfer rate is went down to no more than 10MBā€¦

Reading filesā€¦ same think 10 to 12 MB/sec.

So after reading this post I turned off all possible ā€œremote processā€ like:

-Remote access

-Twonky media

-Itunes music

Now I have recover the speed !!! Ā 

But the HD is still working and ā€œdoing thinkā€™sā€ but itā€™s a lot faster.

Doesenā€™t go to sleepā€¦ but is ok for nowĀ 

Speed is back and waiting for a new firmware.

Thanks for helping WDTonyā€¦ I asked the spanish WD supportā€¦ and they didnā€™t gave me a ā€œcorrectā€ answerā€¦ they just say, if the HD workā€™s wrong, move 1,8 Tb !!! and factory defaultā€¦ and problem resolved. ?Āæ?Āæ?ĀæĀæ?

(sorry if my english is not soo good XD im from Spain !!!)

Regards,

Sascha

my drive was asleep this morning.Ā  it does seem to wake up when the pc boots, even though I havenā€™t added files to the folders Iā€™d selected and the network mapping does not reconnect.Ā  I also have remote access turned off.

There are things that will wake the drive up independent of any issues in the firmware. For example, when your DHCP lease expires, the system will wake up to renew the lease.

As a status, this issue is still being worked on. Drive standby is a tricky thing to do in a linux kernel. You have to be very careful that no processes are touching the data volume while the drive is in standby. Getting that done is no small feat. With all the new code and services added to the 2.x software, this is even more complicated. Weā€™ll get it done, just taking a bit of time.

Hi Tony, just a note, I finally got it to sleep but i had toĀ  turn everything off including the ftp server, without that it would not sleep, all which are not practicially to do . Eaglery waing the fix.

thanks

Well, that does not work any longer, it will not sleep, all PC shutdown, no access.

I have a My Book Live 3TB drive - Iā€™ve been using it for a couple months now and love it.Ā  I also noticed that lately the drive seems to never sleep, or when it does sleep it wakes up on its own for no apparent reason (all other computers and media players turned off).Ā  I have a larger-than-normal home network so I assumed the problem was in my network.Ā  Iā€™ve spent over a week extensively testing/troubleshooting all of my network settings.Ā  Tonight I finally got so frustrated I decided that Iā€™d search online to see if anyone else was having a problem because I started to think maybe it was related to the recent firmware update.Ā  Sure enough, I found this thread. ;-(

Somebody in this thread asked if having a mounted share from this drive would have anything to do with this problem.Ā  Iā€™ve also been wondering this, but I noticed that nobody answered this question when it was asked.Ā  Could this be an issue?

In the meantime while waiting for a fix, Iā€™m going to disable Twonky, iTunes and Remote Access.Ā  Hopefully this will allow my drive to sleep when Iā€™m not using it.Ā  I use it ALOT, so Iā€™d like it to be able to sleep whenever it can in order to last a little longer.

With all of the above being said - I LOVE this drive and will without a doubt purchase another one soon (but not until after the fix).Ā  I love Western Digital hard drives.Ā  I have a 1TB external USB, a 2TB external USB, several internal WD drives - all of which made it a no-brainer to go for a WD NAS when I decided it was time to get one.Ā  The 1TB USB drive was actually knocked off my desk a year ago and dropped 3 feet to the ground and itā€™s still working to this day w/o ever having 1 issue!

Well, no dice for me. Ā After turning off Twonky, iTunes & Remote Access, my drive still wakes up on itā€™s own for no apparent reason. Ā And I donā€™t have ANY pictures stored on it. Ā I have nothing but movies and a foldere with some software install executables for programs that I install often. Ā (Itā€™s nice to be able to simply map this drive & have all of my usual ā€œinstallsā€ right there instead of always having to connect a thumb drive to install these programs.)

Iā€™m hoping thereā€™s a fix soon for this issue.

Soā€¦ Even after the firmware update that was released a few days ago that was supposed to fix the ā€œno sleepā€ issue - my live drive still doesnā€™t sleep properly. Ā Now what?

Are you sure that your drive is not indexing or transcoding any pictures?

All our testing indicates the drives now go to sleep, so if you still think it is not sleeping, you can PM me to get your logs. I would need that in order to look at what your system is doing.

My drives isnā€™t sleeping either. Iā€™m using the latest firmwire version. How can i get the log, so i can PM it to you?

I have the iTunes, Twonky Media and remote access turned off and my drive does sleep. Iā€™ll do a test. Tonight I also turn off the FTP service and see if my drive keeps waking up within `/var/log/user.logā€™.

Stab in the dark suggestionā€¦Ā  Could it be that the MBL is now configured as a NetBIOS master browser?Ā  I think the Samba server writes what it finds to a file and this file does not live on the ramdrive where all the logs live.Ā  I guess everytime that file is touched that the drive may spin-up?

re:

Stab in the dark suggestionā€¦Ā  Could it be that the MBL is now configured as a NetBIOS master browser?Ā  I think the Samba server writes what it finds to a file and this file does not live on the ramdrive where all the logs live.Ā  I guess everytime that file is touched that the drive may spin-up?

The Netbios file and browse.dat files live on the ramdisk, but will NOT cause the system to wake up.

my plan to reset the twonky server to turn off automatic scans failed ā€“ my drive now no longer sleeps, though it did prior to this most recent firmware update. Ā happy to PM logs if you can tell me how to do it.

Thanks for the reply.  It was just a thought.

WDTony wrote:

re:

Stab in the dark suggestionā€¦  Could it be that the MBL is now configured as a NetBIOS master browser?  I think the Samba server writes what it finds to a file and this file does not live on the ramdrive where all the logs live.  I guess everytime that file is touched that the drive may spin-up?

 

The Netbios file and browse.dat files live on the ramdisk, but will NOT cause the system to wake up.

This what my MBL is logging while my machine is on but not (apparently) accessing the NASā€¦

Sep 9 14:19:57 localhost logger: Enter standby
Sep 9 14:35:00 localhost logger: exit standby after 903
Sep 9 15:37:16 localhost logger: Enter standby
Sep 9 15:38:18 localhost logger: exit standby after 62
Sep 9 15:58:29 localhost logger: Enter standby
Sep 9 16:11:06 localhost logger: exit standby after 757
Sep 9 16:22:16 localhost logger: Enter standby
Sep 9 16:27:08 localhost logger: exit standby after 292
Sep 9 16:50:24 localhost logger: Enter standby

Iā€™m off out now so computers are going off.  Twonky Media server, iTunes and remote access are disabled.  Will report back what happens within user.log after Sep 9 16:50:24ļ»æ while the only things which are on are my cable modem, router and MBL.  With the previous firmware and the mentioned equipment turned on Iā€™ve had my MBL stay on standby for a number of hours.  Will report back soon.