My Book Live Duo - Runtime error on set up (Windows 7 OS)

WD Legacy Products My Book Live Duo
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Hi all - I purchased a WD My Book Live Duo in Feb 2013. All set went smoothly, set up as RAID 1 and have been very pleased so far. Now to the bad news - I have recently had a PC rebuild and moved from Vista to Windows 7. However on trying to run the setup up disk for my WD My Book Live Duo I keep getting the following error message: RuntimeError D:\Setup.exe This application has requested the Runtime to terminate it in an unusual way. Please contact the application’s support team for more information I have searched the Forums for a solution as I didn’t find the WD Support site very helpful. I found this thread in the Community Forum boards http://community.wd.com/t5/My-Book-Live-Duo/Runtime-error-visual-basic-C-during-installation-on-XP-SP3/td-p/342147 However - when I went to the solution (page 2) and followed it the file it downloaded was simply the “WD SmartWare Installer” It did not offer the choice of files it stated - here is the stated solution: Steps: 1. Go to the WD link below to download the zip file: NAS35GOnboardingDevice_MBL_Duo_1.5.3.15_12162011 http://www.wdc.com/wdproducts/wdsmartwareupdate/na​sduo.asp 2. Click on the Download now button 3. Save the zip file to your desktop and extract the files 4. You will then see the Software folder. **IGNORE all the other folders** <<<<< THERE WERE NO FILES SHOWN 5. Open the Software folder 6. Copy all of the files in Software folder to the public/Software folder in the Duo. Note: Delete any existing files in the public/Software folder first Also, I can find, map and access my WD My Book Live with no problems using Windows. I can also access it from the Web GUI. But I want to restore the WD software utilities I had. Plus my “Public” Folder does not have one titled “Software”. It only contained any new folders I had previously created - so can I simply recreate the “Software” folder into which I could insert the files stated in the above solution (If someone can help me get hold of them!!) Thanks in advance. I hope I have provided enough info for someone to help me resolve my problem. Regards

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You can try using our downloads library.

This will have all of the available downloads for your drive.

http://wdc.custhelp.com/app/answers/detail/a_id/7/

1 Like
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Thanks for the response. I managed to get everything I needed downloaded and am now fully up and running

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Perfect.

Glad to know it worked.