WD Community

My book essential does not back up all files on my hard drive

I’m using a my book essentail and windows 7 64 bit. I manually run a backup it shows a whole lot of yellow files remaining on my hard drive afterwards, suggesting they have not been backed up.  Repeatign the backup does not help.

When I tried to check this by asking for aretrieve, it turns out it has only archived my photo fiels (which are stored in yearly folders) up to 2006, not up to 2013. 

Am I missing something?  Is there a setting that I should be changing to fix this?  Is it a bug in the program?

Hello,

I recommend that you uninstall WD Smartware, restart the computer and then install WD Smartware latest version.

How to uninstall WD SmartWare Version 2.2.x and earlier from Windows (8, 7, Vista, or XP) and Mac OSX (10.4, 10.5, 10.6, and 10.7) 

How to install WD Smartware latest version.

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