Have you tried accessing the My Cloud using the My Cloud IP address? One can check the local network router’s administration page for what IP address the router is handing out to the My Cloud.
That I have. Except that the database pie diagram no longer distinguishes between file types (all files are labeled as “other”), nothing seems out of the ordinary. Have tried rebooting, currently running a system diagnostic test, but not counting on it showing anything I can use. It’s taken 7 hours now, though. Is this standard?
Is your My Cloud connected to your router or your computer? If it is connected to your router, when this happens have you tried a reboot of your router?
It is connected to the router. Yes I have, several times.
What type of computer or device are you using and what operating system?
My computer is a standard Lenovo laptop, and I’m running Windows 10.
EDIT: Allow me to note that I have had my MyCloud NAS for a little over a year now, using the same computer, and the same operating system, and then this suddenly happened. As I have recently formatted my computer, and the exact same problem is apparent, I can’t come to any other conclusion that it is a MyCloud issue. Just where the issue lies is beyond me.