These are some ideas which would make the experience with MCH better:
http://community.wd.com/t/ideas-for-wd-for-making-mch-better/268778?u=stillcoast
As of now, more than 88% of the people who bought MCH device are unsatisfied with it.
Of Course sample size is not large enough but this shows a worrying trend for WD investors
Iâm not sure that the question is accurate!
Google Search - "Is the WD My Cloud Home a NAS? "
âThe My Cloud Home plugs into your router and is accessible not only to all the devices on your home network, but also over the Internet. It is a not a standard network-attached storage ( NAS ) device, and might not behave as you expect.â
Just thought Iâd mention it, I wouldnât want the WD investors upset.
as for me I bought a house in the area where I couldnât connect to cloudâŠ
Itâs the biggest pile of â â â â Iâve ever purchased, the Plex server has been broken for over a month
WD welcomes you back to 1995 - a time when nothing played-well, out of the box, with Windows.
To the time of writing, the WD MyCloud EX2 Ultra has been installed for about 12-hours and already Iâve spent at least 60% of that time trawling the âSearchâ engines and this forum for solutions to myriad issues which have impeded access either to my networked folders or the NAS box itself.
It really shouldnât be this problematic, in 2021, for WD to produce a box designed as an NAS solution that actually functions without requiring the customer to engage in an extensive hoop-jumping regime.
As I said, above, this sort of dodgy functionality belongs in 1995.
I share this opinion. It is a ridiculous piece of junk which is worse than a simple USB memory. Life is faster with a USB Ext HDD than this stupid My Cloud Home⊠i beat myself for not reading the comments before buying it. If there is ever an opportunity to get my money back - i would gladly chose that than living with what i have bought. SeriouslyâŠsuch a sham for a Network Drive.
is gewoon troep heb nog nooit zoveel problemen gehad met deze zooi oude was beter maar werkt niet meer
Hey guys!
I was wondering if anyone knows about any custom firmware to make the device usable?
Found this How to hack the "WD My Cloud Home Duo" into a decent home media center · GitHub but mine isnt duo, and I donât know if it will workâŠ
I actually want to:
All comments are welcomed!
Thanks 
It hasnât been the easiest to set up, thatâs for sure. But it works well for my family to just sign in and see their files that they need. The system does look nice though.
#WDUserRewards
I bought one to begin with for doing local backups and it kinda worked, first issue was that its drive letter would change randomly now and then, but at least most of the time it got the same letter assigned on every windows restart.
I got another drive like it to use as a shared storage, now problems really kicked in, because the two drives with obtain each their random drive letter when windows would boot, rendering the drives completely useless when they needed to be accessed by software running on a connected device.
I set up static IPs for them in my ISR as that was the solution WD support gave me, they said that drive letters were assigned corresponding to IP addressâŠwhich turned out to be a lie, they still obtain whatever random letter they please.
So I decided to manually set them up for connection in windows, by navigating to the drives ip in the explorer address bar, then right click the âpublicâ folder on the drive and select âmap network driveâ.
That worked, BUT the annoying WD app still connects them too and that means ive got them connected twiceâŠyeah uninstall WD app would sove that rightâŠguess what, I uninstalled it and now the drives wouldnt connect at all. /meh
On top of that, one of the drives consistently shows up as empty when I navigate to it by its ip address, despite there are indeed files on it.
The other one only shows me the private files and not the public ones, no matter what I do with it.
Bottom line, those drives are complete, utterly S*** in every possible way, with one exception, if you only have ONE small laptop and ONE homecloud drive, where you manually adminster files on the driveâŠand then it begs the question, why not just get a normal USB connected external drive instead?
Had i known those drives were such c***, Id have spent the few xtra bucks and got a NAS instead, because even though that would be twice the cost, it would be more than justified by the fact, that I wouldnt have had to waste an enormous amount of man hours on making the WD drives (somewhat) work.
All I want is, a drive that connects to the network, which I can assign on any computer with any drive letter I want, thats it, really THAT simple, yet WD had to make it overly complicated by adding a public and a private area to it so the user wont be able to access half of his contents.
WD proved very well, that they dont give f*** by lettiing these issues go on and on and on for years, no try to fix it at all at any point.
Support gave me a âsolutionâ that doesnt work and the other issue I had with not being able to acccess my own files on my own drive, they had no idea how to solveâŠexcept ofcourse âtry and initializeâŠâ fu WD, because that means im gonna spend a load of hours backing up the drive, initializing it and most likely just see that it didnt fix it and then youll tell me to take it to the shop where I bought it andâŠpfffffff
NO NO NO!! WD your s*** doesnt work, FIX it!
MCH was not advertised as a backup device but rather a personal cloud. A cheap USB HDD is a local backup device. As a personal cloud, it worked reasonably well and was cheap storage.
This is how Windows network share drive has always been assigned - not randomly but from starting from Z: back from a first come basis.
https://social.technet.microsoft.com/forums/windows/en-US/ed1797e6-fba5-46e5-8523-293d3d9e2450/reserve-drive-letters-for-network-shares
Most of your complaints are dated and have been corrected. The new MCH firmware (8.13.1-102 as of this writing) has made the MCH a Linux Debian Samba SMB3_11 device instead of the abominable Android based pseudo-Samba KDDFS hybrid filesystem that it was.
Cheers.
Unfortunately it doesnt seem corrected on my drives, despite they have always been up to date on newest firmware.
I can still not assign any driveletter to them I would wantâŠat least not in any way I can find or figure out?
I still got one of the drives consistently showing up as empty when I enter its ip address in windows explorer, the other drive however shows its files when using that method.
My drives still appear as two different drives each, with two different sets of files and that I cant find any way to change either.
As I said, what I want (and need) is just two drives, hooked up to my switch, that I can access and map, thru their IP address on any computer on my networkâŠpretty much how a normal NAS worksâŠor any other share I might set up in windows.
But if someone could tell me exactly what the steps are to achieve what im asking for, id be very delighted, because after all, Id like to spare both the time and money of getting a Synology NAS instead.
Im aware of that its not a âstandardâ type of NAS, but it still is a NAS as its plain storage and its network attached.
It seems they took the standard NAS and tried to make it more userfriendly to laymen, however they just made it worse by that.
It has some weird two layer storage where u can see some of it from your computers file explorer and the other part can be viewed thru a webbrowser where u log in to you WD account.
So many ppl are super confused about that and I dont blame them.
WDs remark there about it may not work the way youd expect it to, just like when christians explains bad stuff with âthe lord works in mysterious waysâ, its a load of bc and a poor excuse for delivering some halfbaked product. :-/
Another couple of reasons just came up to why I dont like the My Cloud Home.
I was out for a short trail with the family today, shot some video and pics with the drone, transferred the whole thing to my phone and did a fast edit with GoPro Quik.
Then Id like to save all the raw material somewhere else as the vid is 4K and takes up a lot of space on my phones internal memory, so lets use the fantastic MyCloud solution right?
Opened the app, selected the album I made for the footage, then chose to upload files and selected all 42 files I wanted to upload.
It made it half way thru before it got stuck for over an hour until I cancelled the transfer and restarted, it still didnt work, so I tried just a single fileâŠdidnt work either. Grrrr
I did the transfer whole being at home connected to my network thru the WiFi6 connection I run here, so network wasnt the problem.
However, the files it did manage to transfer I tried tapping on them to view them and got the message âfile isnt supportedâ, WTF??? Its a normal video file from my DJi Air 2s, those files runs on my phone, my computer and what not, but I have to download them from my personal cloud storage to view themâŠI might as well subscribe to any cold storage online (where fileupload actually works).
The more I try to make good use of the MyCloud Home, the more issues turns up in my face that makes it completely useless.
The way im able to make use of those two drives is only like any USB drive that would come at a fraction of the cost.
These are all simple problems with simple solutions. Iâd suggest reading the forum and knowledgebase a tad more and it will all be readily apparent.
Enable local access with the new Firmware 8.12 and above. See link at the bottom of this reply.
Dated information with the legacy file system. To see everything with the new SMB - Enable local access with the new Firmware 8.12 and above. See link at the very bottom of this post.
This is often due to the mobile app being throttled by the mobile OSâs battery optimization during a long transfer. Restart the WD My Cloud Home app by killing it in the tasks and restart it and exclude the WD app from battery optimization. If that doesnât work, just use another free File manager such as the Android âFile Manager +â and use that locally to transfer the files directly and locally and keep the app running for the duration.
Version: 8.12.0-178
Release Date: 11/14/2022
Supported Devices: My Cloud Home, My Cloud Home Duo, ibi
This update introduces a new âlocal access featureâ to My Cloud Home, My Cloud Home Duo, and ibi products. This will enable users to use their device in a local network without connecting to the internet once local access is enabled using the dashboard. The Dashboard is a browser interface to enable local access. You can launch the dashboard from the web applications (https://home.mycloud.com/) and (https://ibi.sandisk.com/).
To learn more about local network access, please visit our support article.
This is clearly a clickbait titled post and the OP has done nothing constructive to answer the pros and cons, but if one were to play along this line, the worst NAS like storage from a major manufacturer has to be the Seagate DockStar device which was so bad that Seagate bricked it so that no one can use it for anything only a few short years later. Looking at the features at the time, one would conclude where Western Digital Technologies got the idea from which competitor and came out with the My Cloud Home only about two years later. To its credit, WDT managed to update the firmware over 5 years so far which is more than a lot of tech firms can say about their products.
In the end however, one has to wonder which company is more aware of watching the bottom line on devices that are clearly not very profitable - one company that pulled out very early or one that stayed in for more than five years and is now beginning to realize that the duopoly of desktop behemoths is dictating that users use iCloud or One Drive and that personal cloud storage hardware is probably going away soon and that the monthly cloud storage subscription model is the most profitable of all.
Yeah I read that a short while ago and its only several years overdue.
After struggling with these drives for years, ive come to a much simpler solution which is working and has been working perfectly for over a decade, its called Synology NAS.
Ordered a 2 bay one with a 3TB drive to replace my two WD HomeCloud 1+2TB and it costs no more than those two WD drives combined.
Now on the personal level, thank you very very much for taking the time to respond with the fixes, its much appreciated indeed, I just wish those fixes had been implemented much sooner though. 
Only option for mobile app users is to upload pictures and videos.
No way for mobile users to download files for backup.
However, can use SMB on local network to do these functions, but I have an NAS for that. Basically useless for mobile users other than photo storage, and cannot backup those files for safety. Even device administrator/owner cannot backup user account files, unless on shared folder.
Am I missing something?
Yeah, I regret buying it. I bought it to replace an older, MyBookWorld device. But that was way easier to configure and use. Now, I canât even connect to one of my shares in the MyCloudHome, which rather defeats the usefulness of the device.
Iâll now be shopping for a proper NAS device for my home.
