I’ve setup all the required access for all my devices and whilst out and about the MyCloud App on iPhone and iPad work great. That’s goes for 3G, 4G and Wifi.
However, on my local home Wifi network, the mobile apps simply refuse to load any of the shared folders. It just sit’s on “loading”. Now, granted I’ve never left it for a really long time to see if it ever does load because as far as i’m concerned, if it can’t load before my iphone/ipad screen shutdown occurs then it’s too long. I don’t really want to sit, keeping tapping the screen to keep it awake until it loads. Especially whenon 3G or outside my home network it loads instantly.
Oh and on a Mac laptop and desktop, it’s instant, both with the My Cloud App (remotely) and finder (locally)
Can’t figure it out myself. As soon as I switch them to 3G, it’s loads instantly. Even on Wifi outside my network. However, as soon as I connect to my local network…“Loading”. Works on the WD Cloud Desktop App on two Macs very well. It’s litterally just a local network issue on the mobile apps.
Thanks, however none if these solutions worked. Let me reiterate that everything else works EXCEPT my iPhone and iPad on my local network (wifi) using the WD My Cloud App. Remote works, computers work, xbox works. Just not iPhone and iPad whilst on my local network. The App just sits “loading”. Switch to 3G and like magic, works great.
Try installing the photo app and see what happens.
How were you connected when you entered the nas code on your iPhone etc.
I assume that you don’t have some strange setup on your network. Its just a straight setup with modem/router, mycloud connected via Ethernet and your PC / iPhone connected via the same wifi connection.
Well, turns out all you have to do is remove the NAS from the mobile App and re-add it again whilst connected to your local wifi. Now it works remotely and locally.
As the NAS still remembers it as being cloud access added you don’t need to do anything at all in the dashboard.
And it’s often the simplest solution that escapes us all.