iPad Problem: Storage is full after installing My Cloud App

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

Ipad Storage gets full after installing My Cloud App. It’s like all “My Cloud” files had been downloading to the iPad hard drive. In iPad Storage preferences it shows I have no space available anymore.

Does My Cloud App works like a streaming App or is it like a Bittorrent Sync, where all files from a specific folder are copied to the device synced?
Any one with this problem too?
I really appreciate any help you can provide

I have 8TB Cloud Mirror G2

2

Files are pre-downloaded before they play. If the app is taking more space than expected then you can decrease the maximum cache allowed under settings.

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Thank you Trancer. You’re very kind.
I reboot the iPad and the cache is cleared. Now my iPad has some free space. I googled how to decrease cache memory size for iPad and all I found is how to clear Safari cache. I read there are some paid apps in the appstore which can clear memory and that this is not possible in the General Settings.

Thank you again.

4

You can clear the My Cloud app cache under Settings, and don’t use all your memory available. I have a 64GB iPad and have a 20GB cache, a 10GB could work, too, if you have a lot of files stored on your iPad. (I don’t store media on my iPad; I stream media to it.)

Also, the My Cloud app uses cache space if you actually download media into the app’s Download storage (like a movie for an airplane trip; just remember to empty the Download storage of My Cloud when finished). Lastly check your other apps that store stuff – there could be some old stuff stored you forgot to delete!

BTW, the entire movie you watch is not downloaded, it is kept in the cache and kept to a manageable size and flushed along the way…

This might be a good time to ask WD ONCE AGAIN: How about putting together a users manual for the My Cloud app with all these tips and others in it!

1 Like
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Mike, thank you very much.
I really appreciate the time you took to share your knowledge.
I will set my iPad the way you describe and will let you know the results.
I might even find a way to ask WD about the tips and tricks for My Cloud in its manual.
Cheers.

6

Perhaps a silly question, but how do I get to the Download storage of My Cloud to empty it? I have several videos that I have wanted to remove from my iPad, but I can’t seem to figure it out.

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There are two sets of menus for the app. One has a 3 bar icon and the other has a 3 dots menu icon. You need to explore them, the Downloads folder is shown when the 3 bar menu is tapped. Menu is in top left corner.

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Thanks! Once you leave the initial page, the 3-bar menu isn’t visible,
only the 3-dot menu. I have found this in the past, but was stuck in my
head to be on the ‘page’ where the files I downloaded were.