I recently purchased a new Laptop and I have been trying for the past 6 weeks to connect the laptop and access my files. If I connect the old laptop I can access all my files but nothing I do with the new one will grant me access. I have tried just about everything except the correct thing. Please h…

[image] In2it: If I connect the old laptop I can access all my files but nothing I do with the new one will grant me access. I have tried just about everything except the correct thing. What have you tried? More information including what error messages are you receiving would be helpful. Are…

Thanks for responding. I am able to see Mycloud in the network section but clicking on it takes me to an internet location where I have access to the properties. Ging through the properties has not helped except that I can change from a fixed IP to DHCP

Does the My Cloud show up (in Windows File Explorer > Network) under Computer and under Storage? If you see it under Storage when you open it up it should load the Dashboard in a web browser. The My Cloud entry under Computer is the one that should open up and show you the Shares on the My Cloud…

It does not show up in the File Explorer

It should. Check that SMB 1.0 is enabled per the WD Support Knowledge Base article above. Microsoft typically disables this option in a recent Windows update or on new Windows’s PC. The My Cloud should show up similar to this under Network in Windows File Explorer. [Explorer]

SMB 1.0 is enabled yet this is what I am able to see. [Network]

And what happens you open the WDMYCLOUD icon under Computer? If you get a dialog box what is the message?

The folder containing my files is greyed out [Share_access] This is what I have access to when I click on the MyCloud Icon [Message]

The icon under Computer (like in my screen cap above) should not open the My Cloud Dashboard. It should open up and show you the Shares. You have some alerts (bell icon) in the Dashboard so you may want to check that to see what alerts are being generated. You should not be seeing grayed out Shares…

Are you using the same login username and password that you used on the old laptop?

Impossible Experience trying to connect MyCloud to a different computer on the same network

Legacy Products My Cloud OS 3

Bennor January 6, 2019, 4:36pm 2

What have you tried? More information including what error messages are you receiving would be helpful. Are you seeing the My Cloud in the local network neighborhood in Windows File Explorer on the new computer?

If the My Cloud is not showing up in Windows File Explorer the following links may be of use.

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Can't_connect to WDMycloud My Cloud OS 3	3	3606	December 23, 2016
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