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I got new internet- now MyCloud won't connect. Help?

My Cloud OS 3 Personal & Network Attached Storage My Cloud

Shabuboy March 5, 2016, 7:13pm 10

see if this applies to your case as well

Can't connect My Cloud Using ATT Uverse 1Gig Fiber Service My Cloud

Okay, I’m perplexed. I recently upgraded my Uverse High Speed Internet to the UVerse Gigapower (1 gig fiber service) and now my 3TB My Cloud will not connect (flashing white light). I called support and they told me I could send it back but of course I don’t want to loose the data. On a hunch I took the unit to my daughter’s house and it is now connected (Blue light) I think she has 6 meg service and I had 12 meg service before I upgraded. Any ideas why I it won’t connect at my house? I kno…

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