How can I cancel a warranty return?

Internal Drives WD Red
1

I have a WD internal 3.5" HDD that I thought was failing. The drive is still under warranty but subsequent to me initiating the warranty return (standard), I discovered that the drive was not at fault but something else in the system and the drive is working correctly.

I can’t seem to find any way to cancel the warranty claim and the telephone number is constantly busy.

Can someone help?

Thank you.

2

Hi @BlueSkye
Have you checked our knowledge base articles?
(Support for Western Digital Hard Drives | Western Digital)

Have you opened a Support Case?
If not, contact Western Digital Technical Support for assistance.
[Contact Us | Western Digital]

1 Like
3

Thanks much. I did as you suggested and tech support was able to cancel the RMA.