HELP: UFRAW-BATCH running for 9 days straight. Device completely unusable

[cpt_paranoia]

@PEMAMETAL

The wd staff replied me telling that it doesn’t use ufraw-batch

And you’re happy that they know what they’re talking about…?

[PEMAMETAL]

Hey

Do you think They might be wrong?

Sorry I am from Brazil, I don’t know if I got it right what you mean.

[cpt_paranoia]

@PEMAMETAL

Do you think They might be wrong?

It wouldn’t be the first time that WD Support didn’t have a clue what they were talking about.

[WD_MCH]

@cpt_paranoia,

There is no ufraw process running on the MCH products.

[cpt_paranoia]

Okay. I guess we’ll have to assume you know what you’re talking about.

Experience has made me very cautious of relying on anything coming from WD Support. User experience seems more reliable.

[PEMAMETAL]

Please everyone.

@cpt_paranoia, @cpt_paranoia, @thomasm88,

Take a look at this. We have one more person with the exact same problem. CR2 getting stuck on ufraw process.

Prevent MyCloud from scanning files when Cloud Access is enabled

@gmgman Good to know that my diagnosis is correct to your case Let me first ask you. What is your camera? Mine is a Canon 6d. May be this is a problem specific to that camera, who knows Before I suggest you what to do to solve the problems, It would be nice to check if the photos that are getting stuck in the ufraw-batch process are in the portrait orientation like mine. First place, You can check the processes that are running on the device logging in in the dashboard, in the main page ther…

Please @WD_MCH , How can we get this to WD? I have already opened a case on wd support but they stopped answering my e-mails. I think that this should be of wd interest too, because only in this community I have heard dozens of people that RMC their devices for this issue. all We want is our device running the way they should.

Thank you

[Sergey0702]

Hello! Please tell me how to do this in more detail? Can not see the path to the file that is used by the ufraw process

[rac8006]

When you do the ps|grep ufraw. You should get a line like
14591 root 2592 S ufraw
The 14591 is the pid. So now you do the lsof|grep 14591

This should list all files open by that pid.

[Sergey0702]

@rac8006

lsof | grep 14591

Thank you! I did, but I do not understand from the information provided that the file is in processing:

root@WDMyCloudMirror root # lsof | grep 6920
ufraw-bat 6920 root cwd DIR 1,0 1024 9024 /usr/local/wdmcserver/bin
ufraw-bat 6920 root rtd DIR 1,0 1024 2 /
ufraw-bat 6920 root txt REG 1,0 934340 9069 /usr/local/wdmcserver/bin/ufraw-batch
ufraw-bat 6920 root mem REG 7,0 1607664 1591 /usr/local/modules/web/config/locale-archive
ufraw-bat 6920 root mem REG 1,0 26516 10269 /lib/librt-2.15.so
ufraw-bat 6920 root mem REG 1,0 910548 10290 /lib/libc-2.15.so
ufraw-bat 6920 root mem REG 1,0 88000 10266 /lib/libpthread-2.15.so
ufraw-bat 6920 root mem REG 1,0 40716 10284 /lib/libgcc_s.so.1
ufraw-bat 6920 root mem REG 1,0 51928 10288 /lib/libgomp.so.1.0.0
ufraw-bat 6920 root mem REG 1,0 439900 10256 /lib/libm-2.15.so
ufraw-bat 6920 root mem REG 1,0 755548 10244 /lib/libstdc++.so.6.0.16
ufraw-bat 6920 root mem REG 7,0 167520 23012 /usr/local/modules/localwdmcserver/lib/libpng16.so.16.2.0
ufraw-bat 6920 root mem REG 7,0 282292 23020 /usr/local/modules/localwdmcserver/lib/liblcms2.so.2.0.8
ufraw-bat 6920 root mem REG 7,0 78932 23076 /usr/local/modules/localwdmcserver/lib/libz.so.1.2.8
ufraw-bat 6920 root mem REG 7,0 204940 23080 /usr/local/modules/localwdmcserver/lib/libjpeg.so.62.1.0
ufraw-bat 6920 root mem REG 7,0 375396 22957 /usr/local/modules/localwdmcserver/lib/libtiff.so.5.2.0
ufraw-bat 6920 root mem REG 7,0 1154876 23000 /usr/local/modules/localwdmcserver/lib/libglib-2.0.so.0.4800.1
ufraw-bat 6920 root mem REG 1,0 134472 10247 /lib/ld-2.15.so
ufraw-bat 6920 root 0r CHR 1,3 0t0 460 /dev/null
ufraw-bat 6920 root 1w CHR 1,3 0t0 460 /dev/null
ufraw-bat 6920 root 2w CHR 1,3 0t0 460 /dev/null
ufraw-bat 6920 root 3w REG 9,1 0 78010391 /mnt/HD/HD_a2/.wdmc/magick-_REjwzFI.png
ufraw-bat 6920 root 4u IPv4 10211 0t0 UDP localhost.localdomain:23457
ufraw-bat 6920 root 5u unix 0xdce666c0 0t0 10212 /tmp/WDMCNotification.socket
ufraw-bat 6920 root 6u unix 0xdce66900 0t0 10214 /tmp/WDMCRequest.socket
ufraw-bat 6920 root 7r FIFO 0,18 0t0 10203 /tmp/WDMCDispatcher.pipe
ufraw-bat 6920 root 8u unix 0xdce627c0 0t0 11366 /tmp/WDMCNotification.socket
ufraw-bat 6920 6968 root cwd DIR 1,0 1024 9024 /usr/local/wdmcserver/bin
ufraw-bat 6920 6968 root rtd DIR 1,0 1024 2 /
ufraw-bat 6920 6968 root txt REG 1,0 934340 9069 /usr/local/wdmcserver/bin/ufraw-batch
ufraw-bat 6920 6968 root mem REG 7,0 1607664 1591 /usr/local/modules/web/config/locale-archive
ufraw-bat 6920 6968 root mem REG 1,0 26516 10269 /lib/librt-2.15.so
ufraw-bat 6920 6968 root mem REG 1,0 910548 10290 /lib/libc-2.15.so
ufraw-bat 6920 6968 root mem REG 1,0 88000 10266 /lib/libpthread-2.15.so
ufraw-bat 6920 6968 root mem REG 1,0 40716 10284 /lib/libgcc_s.so.1
ufraw-bat 6920 6968 root mem REG 1,0 51928 10288 /lib/libgomp.so.1.0.0
ufraw-bat 6920 6968 root mem REG 1,0 439900 10256 /lib/libm-2.15.so
ufraw-bat 6920 6968 root mem REG 1,0 755548 10244 /lib/libstdc++.so.6.0.16
ufraw-bat 6920 6968 root mem REG 7,0 167520 23012 /usr/local/modules/localwdmcserver/lib/libpng16.so.16.2.0
ufraw-bat 6920 6968 root mem REG 7,0 282292 23020 /usr/local/modules/localwdmcserver/lib/liblcms2.so.2.0.8
ufraw-bat 6920 6968 root mem REG 7,0 78932 23076 /usr/local/modules/localwdmcserver/lib/libz.so.1.2.8
ufraw-bat 6920 6968 root mem REG 7,0 204940 23080 /usr/local/modules/localwdmcserver/lib/libjpeg.so.62.1.0
ufraw-bat 6920 6968 root mem REG 7,0 375396 22957 /usr/local/modules/localwdmcserver/lib/libtiff.so.5.2.0
ufraw-bat 6920 6968 root mem REG 7,0 1154876 23000 /usr/local/modules/localwdmcserver/lib/libglib-2.0.so.0.4800.1
ufraw-bat 6920 6968 root mem REG 1,0 134472 10247 /lib/ld-2.15.so
ufraw-bat 6920 6968 root 0r CHR 1,3 0t0 460 /dev/null
ufraw-bat 6920 6968 root 1w CHR 1,3 0t0 460 /dev/null
ufraw-bat 6920 6968 root 2w CHR 1,3 0t0 460 /dev/null
ufraw-bat 6920 6968 root 3w REG 9,1 0 78010391 /mnt/HD/HD_a2/.wdmc/magick-_REjwzFI.png
ufraw-bat 6920 6968 root 4u IPv4 10211 0t0 UDP localhost.localdomain:23457
ufraw-bat 6920 6968 root 5u unix 0xdce666c0 0t0 10212 /tmp/WDMCNotification.socket
ufraw-bat 6920 6968 root 6u unix 0xdce66900 0t0 10214 /tmp/WDMCRequest.socket
ufraw-bat 6920 6968 root 7r FIFO 0,18 0t0 10203 /tmp/WDMCDispatcher.pipe
ufraw-bat 6920 6968 root 8u unix 0xdce627c0 0t0 11366 /tmp/WDMCNotification.socket

I think we should look at the line - /mnt/HD/HD_a2/.wdmc/magick-_REjwzFI.png
do not know how I can open this file?

[rac8006]

You can cd to that directory. The dot in front of the wdmc means that the folder is hidden. Just
cd /mnt/HD/HD_a2/.wdmc
Then you can do an ls to see what file are located in this folder. You can open that file. But you have to
be ssh’d into the MC to do this. If yu want to see the file on your PC. Just
cp /mnt/HD/HD_a2/.wdmc/magick-_REjwzFI.png /mnt/HD/HD_a2/Public

The file should now be visible to the PC.

[rubsiu]

can anyone please share how do you get to this screen ?

[PEMAMETAL]

I can’t believe this. Look what WD replied mu about the problem of .CR2 files and ufraw-batch.

[Sergey0702]

thank you my friend. I will try

[Sergey0702]

[rubsiu]

Sergei Thanks for the reply , seem like I have a different version of cloud that doesn’t have access to that screen…

[Sergey0702]

@rac8006

You can cd to that directory. The dot in front of the wdmc means that the folder is hidden. Just
cd /mnt/HD/HD_a2/.wdmc
Then you can do an ls to see what file are located in this folder. You can open that file. But you have to
be ssh’d into the MC to do this. If yu want to see the file on your PC. Just
cp /mnt/HD/HD_a2/.wdmc/magick-REjwzFI.png /mnt/HD/HDa2/Public

The file should now be visible to the PC.

please tell me if it is possible to delete files in the folder - .wdmc?

[Sergey0702]

@rubsiu

Sergei Thanks for the reply , seem like I have a different version of cloud that doesn’t have access to that screen…

tell me please, what is your firmware?

[rubsiu]

V4.05.00-315
Maybe it’s an older device that it doesn’t have that function

[Sergey0702]

on the official website (Software and Firmware Downloads | WD Support) there are two versions of the firmware:

Based on the screenshots from the official sources on version 2.x this function is present:

[cpt_paranoia]

@Sergey0702

Based on the screenshots from the official sources on version 2.x this function is present:

But it is not present on the v4 firmware.

The equivalent functions can be achieved by logging in via SSH and using ps with appropriate flags.