Apparently it was real and a support ticket was made for me. They called me “valued customer” in my support profile thats why it says Dear Valued. I would recommend everyone if they do get an email, to not click the links and go to the support page in their browser though just in case.
The suppprt ticket basically asks for my logs, serial number of device and telling me to unplug the device (around 24 hours after it wiped my data so a bit late)
