Forgotten Password

Hi I got a new iMac and now I cannot remember my WD Unlocker password. It is crucial that I do not erase the data and re-set the password.

Is there any other solution please? I can’t be the first person with this problem but all I’ve discovered by researching on Google, is that have no hope, no option to copy the data or send it to another drive, just to erase it and start again with a new memorable password.

Any help will be gratefully received. It is full of essays for Uni and my childrens’ graduation photos.


Hello, aivlys5

Well, I would like to inform you that the WD Security password protection is a 256-bit AES encryption. If the password is forgotten, the information stored on the hard drive cannot be retrieved.There is no “forgot password” option to reset the password.If the password cannot be remembered, the files on the drive are not accessible.WD Technical Support cannot provide a new password or alternative method to access encrypted data.The drive can still be used and reformatted by clicking the Erase button.The Erase drive process is Data Destructive and cannot be undone. Once the process begins, ALL THE DATA ON THE DRIVE WILL BE LOST!