Firmware 2.02.32 Not playing all mp4 files

[Deleted - Trancer]  I just upgraded last night and had the same issue.  I searched the web and found this post.  Please tell me it’s going to be fixed soon.  Its very frustrating.

PLEASE FIX THIS.

Today I had the pleasure to encounter this bug, too. Not using library, or any mediaserver, just playing MP4s off an USB-stick.

Funny thing though: The UI was showing the total length of the MP4s for a fraction of a second, before switching back to the folder view. So the device is reading the container just fine, it just chokes on the video and/or audio stream.

This theory is also supported by the fact that remuxing the MP4 to MKV doesn’t fix the problem.

Sample?

schwurbel wrote:

Today I had the pleasure to encounter this bug, too. Not using library, or any mediaserver, just playing MP4s off an USB-stick.

 

Funny thing though: The UI was showing the total length of the MP4s for a fraction of a second, before switching back to the folder view. So the device is reading the container just fine, it just chokes on the video and/or audio stream.

 

This theory is also supported by the fact that remuxing the MP4 to MKV doesn’t fix the problem.

The issue should be in the mp4 header content that’s no more properly read by the box…

As a workaround, changing container from mp4 to mkv (without transcoding audio/video content) works for me.
It requires only few seconds for each mp4 file.

I made some successful tests with CapTVty…
It is a donationware program that’s basically allow download/replay several french TV programs from the Internet but has a small conversion tool to change the container from mp4 to mkv and vice versa.
It is is french but readable for english native.
Just go to the “conversion” tab, add (“ajouter”) a .mp4 file and click on Matroska.
A mkv file will be added at the same location as the original mp4.

http://captvty.fr/

schwurbel wrote:

This theory is also supported by the fact that remuxing the MP4 to MKV doesn’t fix the problem.

Another one to try … mp3tag   http://www.mp3tag.de/en/

Right-Click Options   “Optimize MP4”

moves the metadata block from the end of the file to the beginning to make the files “fast start streaming” compatible

Yes, it removes all free atoms and puts moov and tags before actual data

http://forums.mp3tag.de/lofiversion/index.php/t5081.html

Worth a try i guess … :neutral_face:

Thalys wrote:


schwurbel wrote:

Today I had the pleasure to encounter this bug, too. Not using library, or any mediaserver, just playing MP4s off an USB-stick.

 

Funny thing though: The UI was showing the total length of the MP4s for a fraction of a second, before switching back to the folder view. So the device is reading the container just fine, it just chokes on the video and/or audio stream.

 

This theory is also supported by the fact that remuxing the MP4 to MKV doesn’t fix the problem.


The issue should be in the mp4 header content that’s no more properly read by the box…

As a workaround, changing container from mp4 to mkv (without transcoding audio/video content) works for me.
It requires only few seconds for each mp4 file.

You are right. After trying a few more files, some are indeed working after remuxing as MKV, but some aren’t. Weird!

I.e. the mp4 from OVERVIEW (downloaded with JDownloader2, filename “OVERVIEW_hd.mp4”, filesize 285.266.407 bytes, CRC f3163204) doesn’t work as MP4, but it works when remuxed to MKV with 7.1.0, or to MP4 with ffmpeg.

Not working:

General
Complete name : C:\temp\OVERVIEW_hd.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42
File size : 272 MiB
Duration : 19mn 1s
Overall bit rate mode : Variable
Overall bit rate : 1 999 Kbps
Encoded date : UTC 2013-10-05 04:55:01
Tagged date : UTC 2013-10-05 04:55:01

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings, CABAC : Yes
Format settings, ReFrames : 4 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 19mn 1s
Bit rate : 1 842 Kbps
Width : 1 280 pixels
Height : 544 pixels
Display aspect ratio : 2.35:1
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.110
Stream size : 250 MiB (92%)
Writing library : x264 core 129 r2245 bc13772
Encoding settings : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=72 / keyint_min=24 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=1842 / ratetol=1.0 / qcomp=0.60 / qpmin=5 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=3750 / vbv_bufsize=12500 / nal_hrd=none / ip_ratio=1.40 / aq=1:1.00
Encoded date : UTC 2013-10-05 04:55:01
Tagged date : UTC 2013-10-05 04:55:01

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 19mn 1s
Source duration : 19mn 1s
Bit rate mode : Variable
Bit rate : 158 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 44.1 KHz
Compression mode : Lossy
Stream size : 21.5 MiB (8%)
Source stream size : 21.5 MiB (8%)
Encoded date : UTC 2013-10-05 04:55:01
Tagged date : UTC 2013-10-05 04:55:01

Working:

General
Complete name : C:\temp\OVERVIEW_hd2.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 272 MiB
Duration : 19mn 1s
Overall bit rate : 2 001 Kbps
Writing application : Lavf55.37.102

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings, CABAC : Yes
Format settings, ReFrames : 4 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 19mn 1s
Bit rate : 1 842 Kbps
Width : 1 280 pixels
Height : 544 pixels
Display aspect ratio : 2.35:1
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.110
Stream size : 250 MiB (92%)
Writing library : x264 core 129 r2245 bc13772
Encoding settings : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=72 / keyint_min=24 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=1842 / ratetol=1.0 / qcomp=0.60 / qpmin=5 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=3750 / vbv_bufsize=12500 / nal_hrd=none / ip_ratio=1.40 / aq=1:1.00

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 19mn 1s
Duration_LastFrame : 46ms
Bit rate mode : Constant
Bit rate : 158 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 44.1 KHz
Compression mode : Lossy
Stream size : 21.5 MiB (8%)

I’m still searching for a sample I can share, which doesn’t even work after remuxing.


EDIT:

The non-working remuxes were because of wrong configuration, so ignore these remarks.

And as another confirmation: All the affected unmodified files are working in 2.01.86.

Looking forward to the next firmware-update. :slight_smile:

Can someone please post the link on where they download the previous firmware: 2.01.86?

I downloaded it from the WD support/downloads, unziped the file, went into wdtvlivegen3.ver like the poster said, but I could not anything saying version 2.01.86.

This is what I get:

VERSION=‘5.00.50_middle_1126’
LOCATION=‘wdtvlivegen3.bin’
PKG_LOCATION=‘wdtvlivegen3.pkg’
ROOTFS2=‘wdtvlivegen3.bi2’

I tried changing the 5.00.50 to 2.01.86, transferred it on to my flash drive, plugged it into my WD live TV… nothing

Also, I’m only seeing 4 files not 5, wdtvlifegen3.bi2, wdtvlifegen3.bin, wdtvlifegen3.fff, and wdtvlifegen3.ver

If someone could please help, I’d be really grateful. Thank you!

Check this:

http://community.wd.com/t5/WD-TV-Live-Streaming/Where-can-I-download-OLD-FIRMWARE/td-p/780531/page/2

Rollback Firmware to 2.01.86 guide here:

http://community.wd.com/t5/WD-TV-Live-Streaming/2-02-32-Firmware-no-longer-allows-content/m-p/781937#M32423

Any info on how far WD is regarding fixing this bug?

1 Like

Reverted back to previous firmware and mp4 files are playing again.

I have 650 movies many of which are mp4’s the only ones I have not been able to play were made with Proshow Producer. For those I did a batch remux with handbrake making sure the web optimized radio button was on. No problems afer that.

Hi folks,

I have the same issue… downgrade already my device and add my thread here with the hopes that someday an Update will appear (maybe published here as well) …

cheers,  let me know if there is an 2.0x.xy without new miss-functions.

Yes I would think most people have this issue that use mp4 files. Old codecs seem not to work and all apple itunes like tags make files not work as well. It’s a major bug, the way to get back to the older version needs to be put somewhere so we can get at it instead of hidding it as deeply as it is. I’ve stopped all my friends from updating so their players are working, mine isn’t (but all my other non-WD players work fine).

That’s the problem not the fix!!! That’s the link to break my WD TV Live player not put it back a version so it works again!

That’s a link to the old software, but not to anything that can be loaded to to back to the old software. Once updated a new software link is needed even to put it back to an older version, this link doesn’t have that. We need the link to put back the old software when we’ve already updated to 2.02.32 (8/11/14). Yes that means going back to 2.01.86 or whatever it was, b ut it has to ‘think’ it’s a newer version to be able to put it in the player. I still haven’t seen or found that link here!

‘All 5 and don’t forget to edit the “wdtvlivegen3.ver” as mentioned.’

As mentioned where??? What are you talking about? There’s nothing in the zip file that mentioned it! Why to you make this so hard? You know many of the updates have major bugs.

That was an older post (i’ve removed it now) … follow this new guide to Rollback Firmware to 2.01.86

http://community.wd.com/t5/WD-TV-Live-Streaming/2-02-32-Firmware-no-longer-allows-content/m-p/781937#M32423

yes, there are a *few* steps… but that’s how it’s been done for years with WDTV media players

Chill, dude. Searching for rollback on this forum would have done the trick but before you keep spamming,  here’s the link to the firmware you need to get back to 2.01.86.

EDIT: Or take Joey’s link.

Techflaws wrote:

Chill, dude. Searching for rollback on this forum would have done the trick but before you keep spamming,  here’s the link to the firmware you need to get back to 2.01.86.

 

EDIT: Or take Joey’s link.

Thanks, Techflaws … i revised it a little to make it clearer

http://community.wd.com/t5/WD-TV-Live-Streaming/2-02-32-Firmware-no-longer-allows-content/m-p/781937#M32423