Files.mycloud login down?

My Cloud OS 3 Personal & Network Attached Storage My Cloud
61

The first gen v4.x single bay My Cloud does not support OS5. The first gen single bay My Cloud is End of Updates.

WD Product Software Support Status
https://support-en.wd.com/app/answers/detail/a_id/28740

One cannot update or upgrade a first gen single bay My Cloud to use the v2.x firmware.

Firmware Release 04.05.00-342 (09/04/2019) is the last and latest version for the first gen single bay My Cloud.

https://support-en.wd.com/app/products/product-detail/p/126#WD_downloads

62

Maybe they could stop telling owners to update, so what now we donā€™t get access?

63

First gen single bay My Cloud owners cannot update to OS5, second gen single bay My cloud owners can update to OS5. However, one should give serious though before doing so due to the many complains and issues people are posting here about OS5.

For OS3 users who are having trouble with Cloud Access the first step is to make sure the My Cloud Dashboard > Settings section indicates a connection for Cloud Access/Remote Access. If it doesnā€™t the sometimes just turning off cloud access, waiting a few minutes, then re-enabling it solves the issue by reestablishing the connection.

In other cases where oneā€™s broadband provider blocks the default ports used by the My Cloud for remote access, one can reconfigure the remote access/cloud access to manual. Set alternate ports (for example 8080 and 4443) then setup port forwarding within their router so those external port values are forwarded to the internal ports 80/443.