I am fast losing confidence in using my NAS unit MyBookLive 2Tb. I can see that various users in this community have had issues at one time or another I was just hoping that after initial setup missues the unit would work OK, but no such luck. Here is my experience of owning this unit for just over 2 weeks.
21 Dec 2012 - unit delivered
22 Dec 2012 - unit attached to my home network. No software used for the setup as my router allows me to see DHCP clients attached. After booting up I was alerted by the alert/message bubble that there was a firmware update which I selected. The update downloaded, installed and rebooted successfully. The firmware updated to Version MyBookLive 02.32.05-046 : Core F/W. I then had various Dashboard ERROR 3xxxx when selecting menu options, although I could access and move files into the Public folder across my network. I downloaded WD QuickView which allowed me to shut down the drive while I trwaled through WD Community posts for a solution.
22 Dec 2012 - raised a case with WD support informing them of the Dashboard errors.
24 Dec 2012 - received email from WD support suggesting various possible solutions but none of them resolved the Dashboard ERRORS
29 Dec 2012 - I plucked up courage and followed WD community advice (many thanks nfodiz) to do a factory restore using PuTTY which seemed to have sorted out the Dashboard errors.
29 Dec 2012 to 6 Jan 2013 - moved media/photo files and did some backing up of data from older machines to the public folder. All seemed well.
6 Jan 2013 - Installed WD2Go on ipad 2. I tried to access photos in the shared photos folder via the ipad. Sometimes I was allowed to see the folder structure I have set up within public. Other times I was denied any view at all within the public folder with a message something like the device is unavailable/offline. (I have never encountered any issues accessing my itunes music library using the “remote” ipad app so I am confident my LAN is not causing the problem). I then lost all access to the Dashboard. When I did a mouse-over of WD QuickView it showed 0% of drive space used (I have used 4%). Temperature showed as “Unknown” but it was still showing a green spot and the MyBookLive was flashing green. I could still open the public folder from my main Acer X3200 PC. I then tried to access the Dashboard using the Opera browser (I usually use IE), still no joy. I tried to power cycle the unit using WD Quick View “shutdown” option. I tried this 3 times . It went to the warning/confirmation window but when I hit OK to shutdown but 3 times the unit failed to shut down. I removed the ethernet cable and then removed the power from the unit. After a short while I reconnected up and it failed to restart. I got blue LED, then yellow LED then flashing yellow. It would not progress to green LED. I then held in the reset button for about 6 secs on the back of the unit, Still flashing yellow. I held in reset again and this time it did eventually restart and I got back Dashboard access and access to the folders.
With Dashboard working I have now enabled SSH access via the browser and intend to leave it enabled. Can someone please confirm that this is a good idea?
Why can’t I access the shared photos or other other inner folders within the public folder structure I have set up within the MyBookLive?
Can anyone reassure me that it is worthwhile persevering with this unit?