Family Folder Missing: How to get back?

I had an issue where my first My Cloud Home faulted, and underwarranty,I received a refurbished one. However after setting up the new one, I noticed there is no Family folder. How do I get this back?


with the last update, they remove this functionality.

check here :

Just as I [recover data from water damaged iPhone ] using an iPhone data recovery software, you can also apply a computer data recovery program to retrieve your deleted file/folder. iF THIS WORKS for you. Thanks

@MerribethP Look at the following that can be found using the Knowledge Base.