Home Entertainment: WD Live Hub - S/N WXF1AA0N7259 (Model# WDBABZ0010BBK-NESN)
Category: Troubleshooting OS: WinXP USB / Keyboards & WD My Book drive connections
While this product idea is a great one - implementation in this ‘prototype’ is flawed at best. I am a PC technician by trade and have been needlessly frustrated with it’s intermittent and finicky operation over the past two days since purchase. Documentation is scarce, scanty and/or incomplete.
I have tried 3 different USB keyboards, attaching them to each port (front and rear), and the hub does not recognize them. Similarly, I have attached my WD My Book to both ports with the same result. Incidentally, the rear USB port is flimsy and does not provide a secure-feeling connection despite the fact that the drive light is on suggesting a operable connection. I have read the manual and checked your web-based knowledge base without locating a solution. Note that my WD external drive (Part # WDBAAF0010-HBK-01) appears as a “supported device” (your KB #5688) and is not read-only or locked.
Despite the problems, I am hopeful that either this contact with you (and/or a product exchange in the event that mine is an isolated ‘lemon’ problem) will resolve all issues. When the product does work properly, the audio/visual aspects deliver as promised. Regrettably, performance to date in it’s present state is woefully inadequate and disappointing.
Current firmware installed is 2.03.24.
frustrated techie - 8 Jan 2011