Error message on

Once the device owner approves your account you’ll get access. We’ll email you once you’re in.

What am I supposed to do with the message?


The “Device Owner” is the person that setup the My Cloud Home first with their (My Cloud Home) username and password. IE: Email Address. If the Device User invites someone else using the mobile app, or if you try to attempt to access the My Cloud Home as a Gust User, the invitation message is sent to the Device Owner and once approved, the guest user will receive a validating notice via email.

IE: Check your emails for the notifications