Device Offline

I just bought the WD My cloud and when I connect from outside my house it appears the message “Device Offline. This device is inaccessible: only local files are available.” But I’m sure the device is online. Why is that?


Did you created the remote access account on the UI? If you have and is still not working then you might need to do port forwarding on your router. You will need to forward ports 80 and 443 on your router.

This link might help.