Want just resolution then read from “What I did”
It has been 2 weeks and it was quite frustrating when I was not able to make any space in my cloud, I own a 4 Tb my cloud home, so did a lot of digging, searched a lot of webpages, read comments in hope to find some good answer, even tried to ask help from WD, but they ■■■■ lol, I got same reply back from WD customer service, as another person on this forum got, they wanted me to make a back up and then restore and then try to use again, but it’s so easy for them to just simply say this!
I mean it’s 4 Tb and my cloud is always full, it took a while to fill that space with quality content which I wanted!
Hey, I’m not a tech savvy or some IT person, but have common understanding of what possibly I could have done while making my cloud work.
See, my problem of zero byte started after few weeks of using Plex, basically I transferred all my data in Plex, to the shared folder with movies, series and music and it looked good, I was quite happy.
But there were some TV series which I was going to watch once, so i’m not going to keep it hanging there and use my space, so on Plex app just before playing my video on TV, I was able to see details of that video and I could even delete my files, so it was pretty cool, that I don’t have to remember which episode I have to delete from my laptop.
All episodes were getting deleted and I was uploading new content oftenly, then after few weeks I came across that i’m shortage of space, I was wondering why, then I sacrificed “lol” to delete my whole another TV series which was least worth of my time to watch and I knew it will make around 80 GB of space for me which would have been cool, for me to keep uploading new content to watch and then deleting older one which I was watching and not going to keep.
But bam space problem, there was no space there it suddenly ended up to some bytes like 124 or 167 every time and then zero byte! Seriously and it was like what the heck what should I be doing.
With failed WD attempt to help me by saying to copy my data and restore my cloud
I thought to analyze the root cause of my problem, I was using my cloud for 3 years and it never occurred I had to check anything on internet to make space on my cloud, then I thought what I did in oder to get in this trouble, it was “Plex”, maybe, maybe not, but I had to do something, so hit and try in order to find out what can help me.
“What I did!”
- Plex, I enabled through my browser from my cloud account and installed an app
- I did everything from my laptop
- So whenever I access app on my laptop it shows 2 folder, “my cloud” and “Plex”
- I moved all my content from “Plex” folder back to “my cloud”
- Deleted “only” Plex folder with “command+option+delete” (for windows most probably it will alt+clt+del) and then hit that delete key which pops up
- Magically I didn’t had to wait for some days or hours in few seconds my space from zero bytes came to 119Gb, I was back on track (I read in some comments WD is saying to wait for like some hours or some days, what BS is that how you should wait, which internet speed we are using, FYI my internet speed is 500 mbps, so accordingly please let your computer handle the time, it can depends on your processing speed of computer/laptop as well, but pretty sure it will not take days or hours)
- So, I remembered this, that whenever we delete any data, it actually doesn’t just simply delete, it just makes and shows space to us, so basically data it’s still there in your hard drives,(it’s just going to be erase when you restore or do a clean wipe up or do an overwrite on the same space)
- Guys, remember if you are not getting space that means your data is not getting deleted(that was in my case and maybe it can be with some other people there as well)
Also, I would like to inform if you don’t have Plex(folder or installed or not using), then maybe give a shot by making a new folder at the outer most entrance where you click and access your cloud, then move all you data to that new folder and try permanently delete option to that particular old folder where you were accessing all you data from(PLEASE MAKE SURE YOU MOVE OR COPY TO NEW FOLDER THEN ONLY DELETE YOUR OLD FOLDER!!).
I mean I’m here just to give information what helped me, so that it can be helpful for anyone out there, maybe it can help maybe it won’t, but that’s worth trying to see if you can get some space, apart putting all your data to another drive, which you may or may not have, then time and internet upload and download waste that gonna occur.
Always think what can be the cause for the problem, in my case root cause was plex, which mostly probably was deleting my files but not off from the server, Plex is not bad at all, it’s a good platform, we need to ensure to manage our data.
Hope this helps someone!
RJ!
