I have reorganized & cleaned up my hard drives, i.e. deleted unwanted files. I will never need these files again so wish to remove them from the backup. I understand that I cannot delete old backup files. How can I delete the complete backup & start afresh?
Delete the backup folder ( smartware_stor ) from the drive
uninstall the software and download the latest version
Have been busy and just got back to this yesterday. I deleted the folder “WD Samrtware_stor”, installed the latest version and restart WDSmartware.
I am getting a meesgae that there is “no writable WD Smartware partition available”.
What do I do now?
Make sure the drive has the latest firmware and if it doesn’t update it
make sure the drive is been recognized by the PC
uninstall and reinstall the software
Can you access the files in the external hard drive?
Got it working.
Firmware up to date
PC recognizes drive & can read files
Went to Help and clicked on Update Software; WD Smartware updated(?) the software despite already on version 1.6.0; It then went to the backup process & is now backing up my files.
Thanks for your help