Converting Cruzer USB Secure Access to Private Access

WD External Drives External Drives
1

I can open vault but cannot open files. I understand from WD support that Secure Access has been superceded by Private access. How can I convert Secure Access to Private Access so that I can open my files. Have tried WD support with no success.

2

Hi @newton86 ,

Please refer to the mentioned link: Download and Install SecureAccess for SanDisk Products: Download and Install SecureAccess for SanDisk Products

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: