WD Community

Constant Process Hold-ups when PRO-G40 is plugged into desktop.

I’ve had various issues (hanging installs, reboots, backend establishment) that can only be fixed when my brand new external SSD is momentarily, or completely unplugged. I really need either a fix to this issue, or a pathway to a refund. The drive is practically unusable.



Furthermore, no physical trauma has been inflicted on the drive whatsoever.

3 Likes

Hi @ApolloAzrael
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:

2 Likes
Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.