First you cannot connect the My Cloud via USB to one’s computer.
Second there was a problem with the Windows 10 November update that caused the My Cloud not to be properly seen by Windows 10 File Explorer. That appears to have been fixed with the Windows 10 March update. So if you haven’t updated your Windows 10 PC, do so as soon as possible. More on the issue can be found in the following thread:
https://community.wd.com/t/compilation-of-windows-10-methods-steps-and-solutions/142576
If you haven’t done so already, you may want to read the My Cloud User Manual (http://www.wdc.com/wdproducts/library/?id=439&type=25) as it explains how to setup the My Cloud. One typically connects the My Cloud to their router/gateway.
If you continue to have trouble setting up the My Cloud, you may want to do a 4 second reset and start the process of setup all over again. See the following WD Support document for more information on how to 4 reset or a 40 second system restore.
