Cant log into MyCloud services or change Admin user email

[jamesey271975]

Apologies up front as Im not very techy. I have been trying to sign into and enable mycloud access on my device for a week with no luck. This is a second mycloud ultra on the same home network. When I to sign into my mycloud.com account from the device dashboard, it hangs on “updating”.

My other mycloud ultra – which is the original one – has no such issues. This original mycloud that works is connected to a different eero device, but on the same network.

Photos attached. Help please!

[fpetit]

First, I’d go back to previous firmware 5.26.300. The actual one is full of errors. If you still cannot access remotely, I’d make a 40 sec reset to rebuild the database (if you have albums, they will be deleted)

[jamesey271975]

Is the old firmware still available?

[jamesey271975]

Yeah I’m in the middle of backing the drive to an attached hard drive. But that’s not is as the issue was happening before I started that back up.

[jamesey271975]

40 sec reset fixed it!