I have a My Passport Essential 250 GB WD hard disk. I want to remove the virtual CD drive that it mounts as I do not use the features of that virtual CD nor any other WD software.
I found out that it can not be removed, but it can be hidden. I tried the steps to hide the “VCD manager” indicated in the WD website in this URL: http://www.wdc.com/wdproducts/wdsmartwareupdate/utilitiesstep1.asp?id=wdfMP_Essential&os=win
I have been able to update the firmware fine (Step 1) but when I go to step 2 (Download and Run the VCD Manager), the VCD manager can not detect the drive even if I have already plugged it in my computer and the files stored in it can be accessed. It keeps on stating “Please connect a WD SmartWare Drive to continue; then click Rescan”. Screenshot: http://img801.imageshack.us/img801/3066/wdsmartwarecantremovesc.png
I then tried the instructions in this link: http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=3835 , “How to remove (disable / hide) WD SmartWare Virtual CD (VCD) for Windows…”. When I tried the instructions to “Disable/Enable VCD with SmartWare Installed”, at Step 5, “Click on the Virtual CD button on the left side of the screen.”, there is no Virtual CD button on the left side of the screen and I can’t continue. Screenshot: http://img217.imageshack.us/img217/4662/step6novirtualcdbuttont.png
I contacted WD tech support and the final message was either to to try it again in another computer or have it replaced. I tried it again in another computer, but the same issue happens. So before I copy the contents of this hard disk to another drive and try to find disk space for it, to temporarily hold its contents while I have it replaced, are there other methods I can try to hide or remove the virtual CD drive and other WD software in the disk?
Note: I got this drive as a gift so I did not buy it knowing that it had an unremoveable software/virtual CD.
Drive file system is NTFS (the default the drive came with)
Tried the VCD manager in two different PCs, still got the same issue.
The OSes of both PCs tried are Windows 7, one is the Ultimate edition, the other is the Starter edition, both are 32-bit.
Tried VCD Manager 22.214.171.124 and 126.96.36.199, same issue
Drive firmware revision (after update) is 2.019 (current latest version).