Unfortunately that is all too common. This error occurs when a Win or mac OS tried to write to the My Cloud Home (MCH) file system and resulted in permission errors on the MCH file system. This requires a ‘Clear Device Settings’ (CDS) on the MCH itself. Please note that there are at least 3 reports from users that in a multi-user environment, a guest user’s data may be missing after this CDS procedure, so please back up important data which one should do regularly anyway before performing this.
Notice how it described this as non-destructive, but some users lost data but some of them were able to recover it.
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The device will reboot and re-index the content.
This may take few hours to few days or more to complete. -
Device will show as Device Offline during reboot.
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The page will refresh and go back to the dashboard login after reboot.
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Sign into the Dashboard.
Enable local access again.
