Can't acces my WD my cloud 3TB

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi Guys !

I got some serius problems :frowning:

After a blackout i cant acces my files on my NAS, on WD dashbord it says:

Diagnosis

Critical

Content Scan

Error

(everythin got a orange triangle)

I have try all the reset types (the full restore only takes around 2-5 minutes, something is wrong? )

I can see the wd my cloud on my computer (i can se ā€œshares, smarware and timemachinebackupā€ ) but cant see my own folder, an i cant write or delete anything on the nas.

I try to upload a new firmware, but it just say ā€œnot enough spaceā€

Does anyone know what to do? I doesnā€™t care about the file on it, just wont to get it resetting and work again :slight_smile:

Can i do anything through SSH ?

Thanks in advance

Thomas.

2

If you can get into SSH, you could try connecting up a USB drive with the latest .deb firmware package on it. Then youā€™d run something similar to:

mkdir /mnt/usbmount /dev/<yourUSBdevice> /mnt/usbsh -x /usr/local/sbin/updateFirmwareFromFile.sh /mnt/usb/updateFile.deb
reboot
3

After you get the latest .deb file installed (if it works), I would suggest doing the full 40-50 second hold of the reset button. This should fix anything software related but may not fix a corrupt partition table. Someone else may be able to point you in the right direction. I was able to find a full virgin image of my MyCloud 2tb and just dd it over the whole volume from gparted live USB stick and my desktop (but that required removing my hard drive).

4

It doesnā€™t work :frowning: Just get: ā€œcannot create directory xxxxx No space left on deviceā€

5

Hm sounds like something wrong with the drive/partition itself. Someone else may be able to guide you without opening the drive but if not, look for a virgin image of the 3tb drive. Then just put the hard drive into your desktop. Boot the desktop on a gparted live usb or other distro that has ā€œddā€ and sata support. Identify with parted or fdisk which dev name the drive has (like /dev/sda) and just overwrite the whole thing with the virgin image (NOT THE SAME AS ROOTFS.IMG) by doing dd if=input_virgin_3tb_image.img of=/dev/

Here is my previous thread about recovering my 2tb (only the full virgin image worked for me):

http://community.wd.com/t5/WD-My-Cloud/Please-help-me-debrick/m-p/699320#M9926

I would think the only difference is the ending point of the data partition but I donā€™t know enough about binary images to alter the 2tb one for you.

6

Reply to: thomas88

Ā 

If you can still get to the Dashboard click on Settings>Utilities and do a Shutdown.

Unplug your My Cloud and wait a while before plugging it back in. See if that will help.

7

Hi !

Thanks for your suggestion.
I can Access my dashboard, and just try to shutdown the device, and let it be unplugget over night.
The only Thing three Has change is thats it now say, 0 kb free space, before that field was blank, other truant that nothing has change :frowning:

8

Hi dj816 !

I would really like not to open the case, Iā€™m running windows so Iā€™m not so ezpirirens with Linux :frowning:

9

thomas88 wrote:
Hi dj816 !

I would really like not to open the case, Iā€™m running windows so Iā€™m not so ezpirirens with Linux :frowning:

I suggest you to open a support ticket with WD support.

Read your private mail on this board!

10

Hi again !

I finally got i it to work today !

I not 100 % sure what i did, but i try unplug a dozen times, and suddenly i could manage to make a complete factory restore (took about 9 hours), and after that, it still give me red light.

I Tried to make a system restore, and after that i just work !

Thanks a lot for all the help in here!

Best regards

Thomas Hyldgaard