WD Community

Cannot reformat My Passport Ultra

Cannot mount after reformatting. Any idea?
Doesn’t work with Disk Utility UI as well.

$ diskutil list

	/dev/disk2 (external, physical):
	   #:                       TYPE NAME                    SIZE       IDENTIFIER
	   0:      GUID_partition_scheme                        *1.0 TB     disk2
	   1:                        EFI EFI                     209.7 MB   disk2s1
	   2:       Microsoft Basic Data                         1000.0 GB  disk2s2	   

$ diskutil eraseDisk ExFAT Sonia /dev/disk2

Started erase on disk2
Unmounting disk
Creating the partition map
Waiting for partitions to activate
Formatting disk2s2 as ExFAT with name Sonia
Volume name      : Sonia
Partition offset : 411648 sectors (210763776 bytes)
Volume size      : 1953044480 sectors (999958773760 bytes)
Bytes per sector : 512
Bytes per cluster: 131072
FAT offset       : 2048 sectors (1048576 bytes)
# FAT sectors    : 61440
Number of FATs   : 1
Cluster offset   : 63488 sectors (32505856 bytes)
# Clusters       : 7628832
Volume Serial #  : 5a9aa3d5
Bitmap start     : 2
Bitmap file size : 953604
Upcase start     : 10
Upcase file size : 5836
Root start       : 11
Mounting disk
Could not mount disk2s2 after erase
Finished erase on disk2

$ diskutil info disk2s2

   Device Identifier:        disk2s2
   Device Node:              /dev/disk2s2
   Whole:                    No
   Part of Whole:            disk2

   Volume Name:
   Mounted:                  No

   Partition Type:           Microsoft Basic Data
   File System Personality:  MS-DOS
   Type (Bundle):            msdos
   Name (User Visible):      MS-DOS (FAT)

   OS Can Be Installed:      No
   Media Type:               Generic
   Protocol:                 USB
   SMART Status:             Not Supported
   Disk / Partition UUID:    1865FAB7-B0E2-4CDA-A729-6CE489564498

   Disk Size:                1000.0 GB (999958773760 Bytes) (exactly 1953044480 512-Byte-Units)
   Device Block Size:        512 Bytes

   Volume Total Space:       0 B (0 Bytes) (exactly 0 512-Byte-Units)
   Volume Available Space:   0 B (0 Bytes) (exactly 0 512-Byte-Units)

   Read-Only Media:          No
   Read-Only Volume:         Not applicable (not mounted)

   Device Location:          External
   Removable Media:          Fixed	

$ diskutil info disk2s1

   Device Identifier:        disk2s1
   Device Node:              /dev/disk2s1
   Whole:                    No
   Part of Whole:            disk2

   Volume Name:              Not applicable (no file system)
   Mounted:                  Not applicable (no file system)
   File System:              None

   Partition Type:           EFI
   OS Can Be Installed:      No
   Media Type:               Generic
   Protocol:                 USB
   SMART Status:             Not Supported
   Volume UUID:              0E239BC6-F960-3107-89CF-1C97F78BB46B
   Disk / Partition UUID:    E84022BF-05BB-4880-BCFA-E72F2E2C0541

   Disk Size:                209.7 MB (209715200 Bytes) (exactly 409600 512-Byte-Units)
   Device Block Size:        512 Bytes

   Read-Only Media:          No
   Read-Only Volume:         Not applicable (no file system)

   Device Location:          External
   Removable Media:          Fixed

Hi seancct,

You should try contacting WD’s Technical Support about this for live assistance and troubleshooting

To Contact WD for Technical Support

The link below will allow you to call support

Create a support case with our world-class service and support team.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.