Cannot connect at all to my dashboard

[Bennor]

More information is needed. How are the My Cloud and the computer connected to the local network? Is your broadband provider AT&T Uverse? Are you using Windows 10?

If using Windows 10 see the following link for various things to try including making sure NetBIOS over TCP/IP is enabled, the computer is using the same workgroup name as the My Cloud, that the network is configured for Private, your firewall isn’t blocking access.

Compilation of Windows 10 Methods, Steps and Solutions

Windows 10 Issues and Potential Solutions This posting pulls together, in one place, several of the methods, steps, and procedures used by others to resolve their Windows 10 / My Cloud issues or problems. Note: The compilation of methods and steps below may not solve your individual Windows 10 / My Cloud problem or issue. One cannot stress this enough, if you have not already done so read the WD My Cloud User Manual! UPDATE!!! Before trying any of the methods, steps or directions below, updat…

If you want to reset the My Cloud (40 second reset) then see the following WD Support document for more information on using the reset button on the back of the My Cloud.

http://support.wdc.com/KnowledgeBase/answer.aspx?ID=13986