I am unable to access the My Cloud device after the latest firware update. I have repeatedly tried to reset with power on and power off according to owner’s manual. LED remains violet, and I cannot access with dashboard. This is extremely frustrating. The device was working perfectly before,and no, I have had no third party modificaitons. WD bascailly hosed up my device with this “Upgrade.”
Same here …
http://community.wd.com/t5/WD-My-Cloud/Support-tells-me-it-could-be-up-to-a-week-to-fix/td-p/762312
and
http://community.wd.com/t5/WD-My-Cloud/Support-tells-me-it-could-be-up-to-a-week-to-fix/td-p/762312
Good luck, I hope you get better help from WD than I have to date
