I mistakenly had my 3TB MyCloud set to auto update firmware. I have a computer backup system called SyncBackPro that auto runs when I shutdown my computers, It backups up specified files to a share on the MyCloud. Yesterday I noticed that all backups had failed with the error “timed out”. I tried to log onto the MyCloud and could not access the user interface… I power cycled and after about an hour the interface appeared but it kept timing out when trying to add the username and password. Today I contacted support and they tried to help me by connecting the ethernet cable directly to a PC, power cycling, pressing the reset for 4 seconds and finaly pressing the reset for 40 seconds. Now all I get is a steady white light on the front of the MyCloud… I am unable to access anything. The MyCloud doesn’t show on the network anymore either. The support agent says that WD will contact me again within a week or so when the firmware guys have a fix. He gave me a case reference number just in case they fail to contact me. I fail to understand how firmware will fix the drive when I am now unable to connect to it. I did mention this but was told that they have ways and means.
I have no confidence with the help I was given and now realise that there is a good chance that my backup data may be lost too.
I think a week is a long time to wait for a answer. In the meantime I am going out to buy a Synology disktation to backup my PC’s, they gave reliable service, only having to be replaced when their capacities were getting low.
Please help WD, your reputations is going down in my estimations