Cannot access data via MAC, very slow dashboard, no mobile access - multiple issues

My Cloud OS 3 Personal & Network Attached Storage My Cloud
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I was a very early adopter of this device but never used it extensively as was always slow or inconsistent but love the concept. I’ve loaded the drive with 700GB of Media, leaving about 2TB free, this is confirmed when eventually the Dashboard populates which can take 10-15 mins sometimes. For last few years I’ve not really used the device as I purchased a WD My Book for Mac which works really but obviously doesn’t offer the cloud benefit.

Want to have one last go at fixing this issue although from the various Community threads it appears this early model is a pile of ■■■■ with many issues that never appear to get resolved.

If this post can’t help then I’ll be purchasing a Synology solution

Below is snapshot of several issues, hopefully they mean something to someone

Several years ago the blue light on front stopped working although it goes orange at boot up

I can eventually load dashboard and view status of drive after 10-15 mins

About 1 min delay between keyboard entry and any change on dashboard

Passes diagnostics test

Installed latest Firmware

Cannot access My cloud from My Cloud OS3 Mobile Apps on iPhone or iPad ( was previously able to do this)

When I try to mount the drive on my Mac I can see the four folders including Public, Smartware and TimeMachineBackup but when I select any of these, including one I created that I could previously access, I get the error message ‘There was a problem connecting to the server “WDMyCloud.local.”. The share does not exist on the server. Please check the share name and then try again.’

Via dashboard I have Cloud Access enabled (and I have UPnP enabled on Router)

I Cannot access drive directly from MAC. Tried downloading the ‘WD My Cloud Setup for Mac’ SW from https://support-en.wd.com/app/products/product-detail/p/126. This takes you to this page My Cloud OS3 End of Service | Western Digital. But I get error message’My cloud device not found

All these errors maybe because the Cloud Devices is screwed up ( the dashboard intermittently shows 7 cloud devices but some of these are old mobile devices that had access previously)

The dashboard shows that my 700GB of data is on the drive but cannot find anyway to access it so my two biggest issues are

How can I access my data from any device
Speed of response. My House Wi-Fi is >45Mbps. I can access every other 3rd party cloud App within a few seconds so why should My Cloud be so poor especially when its sitting next to my Mac??

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Couple of suggestions. The front LED blue color dying is a known issue discussed in this subforum. People are changing the blue to another color (like green) so it continues to work.

https://community.wd.com/search?q=green%20category%3A105

On the iOS issue, seems to be an issue for some due to the latest iOS update. The following suggestion one user used may or may not help.

Slow Dashboard operation has LONG been a complaint. First is to try a different web browser if you can. Second is to temporarily disable any browser extensions/add-ons. Certain add-ons may interfere with how the Dashboard page loads. Third, try a System Only reset via the Dashboard > Settings section to reset the My Cloud back to default settings (no user data should be impacted). Also if one has made any unofficial changes to the firmware using SSH, it is possible one of those changes may be impacting the My Cloud operating system and affecting processor/RAM usage.

On the remote access issues (if any). First is to check the remote connection status to see if it shows a connection and if it does, what kind of connection. In some cases one’s broadband provider may block the default ports the My Cloud uses. One can change the remote access connection (Dashboard > Settings section) to manual then assign two external port values outside the default values. One then would configure their router to pass these two external port values to the internal ports (80 and 443) used by the My cloud.

On the Mac Finder issue. One may want to try using SMB if one was previously using AFP. Exammple: smb://wdmycloud.local/Public instead of afp://wdmycloud.local/Public One can also try mapping a Share using the My Cloud’s IP address as a troubleshooting step.

Some other standard troubleshooting steps. Make sure all devices are using the same workgroup name. Make sure all devices are in the same IP address subnet range and if connecting through WiFi, make sure client isolation (or similar) is disabled. Access the router and assign an IP address to the My Cloud or access the My Cloud Dashboard > Settings > Network and set a static IP address. Temporarily disable any security software/firewall software on the computer to see if that is interfering with My Cloud access. Turn off all devices on the local network, then reboot the router, then power on the My Cloud and wait for it to finish booting up, then boot up one computer and see if the local network access issues persist. If the issues disappear, then turn on devices one at a time to see which local network device might be causing the possible issues.

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Many thanks for taking the time to provide a few suggestions, I’ve tried a few of them and between them its allowed me to do a System Only restore which in turn allowed me to access the media. Now I’ve checked that that the media is also backed up elsewhere I will do a complete full restore to swipe everything and start afresh - hopefully!!

Thanks again