Help please when I first purchased my My Cloud could access it remotly from my Apple Mac and I phone (Desk Top and downloaded App) then I lost the ability. It then worked following I believe an update from WD now it’s gone again. It is so frustrating. This week responded to a survey by My Clound givinf low customer satisfaction but no one cares.
- On the iphone I get the following message: " Remote Access Disabled Access ti WDMyCloud has been disabled" but to my knoledge I have not disabled anything
- On the Mac using the desk top I can see the IPaddress when opening the desk top then the message “sit back while we connect to the device” the " Error Message cannot connect to device"
Any help much appriciated but I am not too good with IT on the point of returning MyCloud and trying something else however when it worked it was GREAT