Can no longer see wdlivebookduo on Network


This has only occurred in the last week, but I can no longer see my wdlivebookduo on my switch. I can ping the IP address, but cannot map the drive. I’ve read multiple forums and tried a number of things around firewall, registry settings and file sharing. All, to no avail. Then I attemped to log a support request and received the following:

INACTIVE_OWNER_OR_USER: owner or user is inactive. Org Id:00DU0000000Jpn7

All my media sit on the WDLIVEDUO and my network (which sees everything else), can no longer see this device. Very frustrating. Any assistance would be appreciated.

I’ve have tried different ports on the switch and different network cables also.

C:\Users\mycomputer>ping mybookliveduo
Ping request could not find host mybookliveduo. Please check the name and try again.

C:\Users\mycomputer>ping 192.x.x.x

Pinging 192.x.x.x with 32 bytes of data:
Reply from 192.x.x.x: bytes=32 time=1ms TTL=64
Reply from 192.x.x.x: bytes=32 time=1ms TTL=64
Reply from 192.x.x.x: bytes=32 time=1ms TTL=64

Ping statistics for 192.x.x.x:
Packets: Sent = 3, Received = 3, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms


Try this link WD Live Duo Update - Mapping Drive


Running Win 10. No, I tried that also. It’s only stopped working May 1, everything else on the Switch can be seen. Just the WD NAS can no longer be seen. Tried changing ports etc.


Created a new workgroup. No change. I plugged my WD directly into the Modem, Modem port say’s it’s connected but I still cannot see it on the PC network.


I’ve opened a support case