Hi,
I have files stored on MyPassport from my old android computer.
Can you please explain to me how I can open these files on my MacBook?
Many thanks
Brian
Please be informed that WD external drives are pre-formatted with NTFS, which works on Windows but only allows read access on macOS. Reformatting to exFAT enables full read/write access on both Windows and macOS.
Have you checked our knowledge base articles?
(Support for Western Digital Hard Drives | Western Digital)
Try this one:
(Steps to Format a Drive for Use on Windows and macOS Using exFat)
Also, have you opened a Support Case?
If not, contact Western Digital Technical Support for assistance.
(Contact Us | Western Digital)
