This is an issue I’ve seen reported in other sections of the community. Essentially a compression issue with a particular mkv files renders all subsequent files unplayable. I’ve reset the device and tried to downgraded the firmware to from 3.12.13 to 3.00.28 and it has still not resolved the proble…

Unable to play file. Media type is not supported on all files

JoeySmyth December 26, 2015, 5:18am 4

you didn’t answer any questions 1 or 2

p.s. Header Compression does not effect the WDTV Live Hub or SMP or 2014 WDTV

that link below affects WDTVs before 2010

Topic		Replies	Views
Mkv problem WD TV HD	4	1456	September 4, 2010
Player not playing certain files WD TV HD	5	1477	August 13, 2011
Wd media player and mks files problems WD TV HD	8	6868	September 15, 2011
WD Medial Player gen @ won't play any files ? it just stop working WD TV HD	10	6852	October 18, 2010
Not able to play videos WD TV HD	18	3676	March 14, 2011

Reach out to Support for more assistance.

Call Us

Email Us

Get up-to-date information about your products.

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.

Visit Business Portal