The drive was sitting idle for a couple of months but on charge. Tried to use it normally but noticed after it booted normally from indication of power and wifi lights, within a minute both lights began flashing red. Tried to reset per manual and to load latest FW from SD card per manual, but neith…

Thanks Mike. I think I indicated in my post that I had followed the reset procedure per the manual. I always end up with flashing red lights. The SD card procedure for reloading or up dating the FW fails too as reported. Any new suggestions or workarounds from tech support would be welcome. I’ve s…

Jerry. this is a user forum; I am not a WD support person. If you want support: [image] Support Options Ways to contact WD support. In a previous life I was once an electronic tech person and dismantled and repaired some major electronic equipment; both mili…

Mike, funny what warranty?? It’s two or three years old. Micro soldering is not black magic, or for only the super talented, but it does require patience and the desire to master it along with a few pieces of reasonably priced equipment. I know how to contact support and the PM’s if needed but th…

By the way if anyone is interested in sharing this info or interested in what lies beneath the plastic, drop me a PM or just reply here. My goal is to get this nice expensive little guy back in service, but I will certainly retain and regain the 2TB drive and likely be able to keep all my files. At …

Well, how was anyone to know it was 2-3 years old? If anyone has ANY expensive gadget still under warranty, they should not try to fix it themselves – get the thing fixed under the warranty. I’m not discouraging anyone to not “take the clock apart to see how it ticks” I did plenty of that when my…

Mike, how is anything you posted related to my last post. This drive isn’t a brain or complex control system. Unless I am missing something it’s out of warranty, I have no other choice but to remove the drive and at least regain use of it. I certainly expected it to last a lot longer!!

Jerry, chill. Replies are not always just for the OP. Others read this stuff, and some of my comments were also meant for “others”.

I offer two possible explanations: If the drive were not being used for a while the battery may be discharged - which red led would indicate. If so a FW update may fail since this require a certain amount of battery left. Resolution in this case would be to charge the MPW and then try FW update. M…

Mike, why should assume that no users here are interested in solving other than simple solutions contained in the manual? Simply because you do not care to go deeper into more quirky issues of this product, others certain may. It’s an open user forum for everyone. Regardless of your own personal i…

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My Passport Wireless--Cannot Reach Dashboard Cannot Reset or Load FW FromSD Card All as described in Manual

Portable Drives My Passport Wireless

mike27oct September 22, 2016, 3:08am 2

Try reset/restore again. See this link – it was flagged as a solution!Cannot connect to my passport wireless at all - #4 by DomantasK

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My Passport Wireless--Cannot Reach Dashboard Cannot Reset or Load FW FromSD Card All as described in Manual

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