WD Community

My Cloud has been hacked and they ask for money to give my files files back

I’d really like to know the outcome of your issue. I have some additional questions for you.

  1. Do you have “Cloud Access” enabled?
  2. Do you use the default admin account for your account or did you setup a user account for you?
  3. How many named users have access to your MC device?
  4. How many shares do you have? Are any of those shares publicly accessible? If so, do they have read-only or read-write permissions?
  5. Have you performed a backup of your data previously? If so, is the drive currently connected? If so, was it compromised?
Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.