I can forgive buggy hardware/firmware, as long as the manufacturer makes a sincere attempt to improve their product. Sadly I don’t see that from WD. As great as my experience has been with their hard drives (performance and support), this has been on the opposite spectrum.
I’ve done the normal browsing forums and looking online, but eventually called support after a series of chronic issues (pink screens, sound plays after exiting a file, really slow UI, and the chronic “low memory” message). Sadly it seems the only thing they can do is send out a refurbished/re-certified box, since there was always minimal software support. If that doesn’t work, they send out another, and on and on (as I had, since the replacement sent wouldn’t even play my files out of the box).
Just curious if anyone had a better experience. I’ve now been pushed to a Tier 2 supervisor. I really don’t expect anything different, but might just push this as far as possible, if nothing else, as a form of protest against shoddy support/products. I would expect this from a Chinese startup, not a “top tier” American company.