Hello all,
I have recently bought a 3TB MyBook - Model Number WDBFJK0030HBK-NESN and have the SmartWare set up to back up my HDD drive to the external storage. I also have my Windows Backup creating system images to MyBook, however it fails and states that
The request could not be performed because of an I/O device error.
There are two errors in the event log. The first is
"The backup was not successful. The error is: One of the backup files could not be created. (0x8078002A)
Details:
Log Name: Application
Source: Windows Backup
Date: 23/04/2014 11:43:44 AM
Event ID: 4104
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: *********
Description:
The backup was not successful. The error is: One of the backup files could not be created. (0x8078002A).
Event Xml:
<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=“Windows Backup” />
<EventID Qualifiers=“0”>4104</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime=“2014-04-23T18:43:44.000000000Z” />
<EventRecordID>89272</EventRecordID>
<Channel>Application</Channel>
<Computer>Tristan-PC</Computer>
<Security />
</System>
<EventData>
<Data>One of the backup files could not be created. (0x8078002A)</Data>
<Binary>2A007880E30500003F0900005B090000420ED1665C2BEE174B64529CB14610EA71000000</Binary>
</EventData>
</Event>
The second is
“The backup operation that started at ‘2014-04-23T18:42:05.379019900Z’ has failed with following error code ‘2155348010’ (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.”
Details:
Log Name: Application
Source: Microsoft-Windows-Backup
Date: 23/04/2014 11:43:42 AM
Event ID: 517
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer:
Description:
The backup operation that started at ‘2014-04-23T18:42:05.379019900Z’ has failed with following error code ‘2155348010’ (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
Event Xml:
<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=“Microsoft-Windows-Backup” Guid=“{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}” />
<EventID>517</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime=“2014-04-23T18:43:42.874596300Z” />
<EventRecordID>89273</EventRecordID>
<Correlation />
<Execution ProcessID=“2492” ThreadID=“1064” />
<Channel>Application</Channel>
<Computer></Computer>
<Security UserID=“S-1-5-18” />
</System>
<EventData>
<Data Name=“BackupTime”>2014-04-23T18:42:05.379019900Z</Data>
<Data Name=“ErrorCode”>2155348010</Data>
<Data Name=“ErrorMessage”>%%2155348010</Data>
</EventData>
</Event>
Thank you
