Windows 10 Surface Pro 64 Bit

My Cloud Home - Personal Cloud Storage My Cloud Home Duo
1

Hi,

Eventually after having to disable secure boot so that I could install the unsigned digital device software I have the WD Discovery installed and working on my Windows 10 Surface Pro, but although I can login using my user account and see the drive listed in the GUI I am unable to click on the device and access it through File Explorer.

I can do everything but access the private share for the user in question; I can see the public Share an ping the device so guess all network settings are correct?

Help.

2

That is correct.
The only way for you to access any other users private space is to sign in to MyCloud.com using their email address and password.

3

I am signed in using my account. As I stated earlier, even though I am signed in and can see the device and it’s quota I cannot click on this and access via explorer.

4

Screenshot will help us understand the issue

5

Screenshot as requested. I cannot click on the device and access through Explorer as I can on my other Windows 10 64bit machine.

Capture
Capture842×982 17 KB

6

When you signed into MyCloud.com, you may have seen this “Internal Server Error” Message.
Is this the reason that you disabled Secure Boot?

7

As part of this KBA?

https://support.wdc.com/knowledgebase/answer.aspx?ID=20726

8

Thank you for your support; disabling the secure boot fixed my problem. Are there any plans to fix this permanently so that I can re-enable the secure boot?