Windows 10 File Explorer multiple PUBLIC folders

My Cloud OS 3 Personal & Network Attached Storage My Cloud Mirror
1

When I access MyCloud Mirror with Windows File Explorer I get what seems a normal listing showing 2 users, Public, SmartWare and TimeMachineBackup.

If I select Public I get Shared Documents, Shared Music, Shared Pictures, Shared Video AND Public again.

So far I have clicked through several iterations and get \WDMYCLOUDMIRROR\Public\Public\Public\Public\Public\Public\Public\Public

I recently copied all files out to a My Passport and all is correct.

Can anybody advise? TIA

Public7
Public71184×540 59.2 KB

2

Hi JohnPonting,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support
https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support.

3

I clicked to generate a report to Support. Still waiting for some response.

4

In case the “Attach system diagnostic report and request support” didn’t work, I am trying again. So far it has been sitting on ‘Updating’ for more than 10 minutes and hasn’t yet asked me to complete a support request.

5

OK so I assume the Update System Report completed as it returned me to the login box