I have been trying to set up an advanced RMA for the past week for the PR4100. My PR4100 is having a multitude of issues, not limited to some potential electrical issues.
Per supports suggestion, I tried to do the RMA through the support portal, error. I tried about 4 different browsers, including IE11, and I keep getting errors stating that I should try again later. Called again over the phone and I keep getting the run around that the support agents can’t do anything and that they’d escalate it to the department that handles RMA. It’s been over a week now and I can’t get this advanced RMA done. It’s ridiculous!
What other options do I have short of attempting to sell this NAS and getting a NAS from a different provider?
